Testimonials & Photos
Hi Brittany! The hair arrived packaged beautifully. He hair looks awesome can't wait to try.
—Marcy, Yonkers, NY
I Love my New York Custom Blend hair!
I have used this hair (Sahara Kinky Relaxed) for years and love it! It has a very natural texture, especially if your hair is coarse. It was perfect to blend even during the times I decided to stop relaxing my own hair. I have been able to get multiple uses out of the hair and it still look wonderful. I will definately continue to use this hair.
I just wanted to let you know that your customer service goes above and beyond the normal level of service. It is a service level that is guaranteed to keep me coming back time and again. The Reps are courteous, patient and super helpfule. They answer all questions, with the understanding that we as consumers of the product consider this an investment. Excellent service!
—Frances I., East Orange, NJ
Yay!!! I was just about to call you! I love my hair!!!! I’ll be buying more Kinky relaxed soon in October. How do I post my photos and testimonials?? My hair has been to Europe and Asia and I don’t care what anybody says………it is vacation hair too!! (Turkey, Italy, Spain, France, Hong Kong, Singapore, Viet Nam, Taiwan, and Japan!!!)
—Sherri B., Rancho Cucamonga, CA
Dear Hair Factory,
I love the quality of your hair, especially Remi, you're the Best. Your company is the only place I order from. Thank u very much for the speedy delivery :)
—Linda B., Sellersville, PA
I absolutely love Hair Factory's New York Remi hair! I've tried lots of brands and there is none that compares to the quality and durability of their hair.
—Keke Palmer, Actress
To the Hair Factory and the entire Team,
I am a very loyal customer for awhile and I appreciate everything you guys have done. Customer service was very professional and I love your products. Thank you for everything. My Milano Curl is the best. I love it. Keep up the good work, especially Staleanna & Brittany.
—Margian D, Yonkers NY
...I have to say, it is the MOST INCREDIBLE hair I've EVER used. Again, having had cancer, and having bald spots for the rest of my life, I will need to continue purchasing hair from ONLY YOU. It's great quality hair, at an affordable cost. I have spent several thousands of dollars on hair, and I have been "burned" so many times it is frightening. I used sponge curlers, to add the "whirly-curls", so there would be no heat damage, that comes from curling irons...I did NOT even have to use hairspray, as the hair itself, stayed PERFECT. I never before have received so many COMPLIMENTS regarding my hair, as I did that night. I am a HERE TO STAY customer! Thanks again, for great customer service, and QUALITY product!!
I wear the Milano Curl and this product works wonderful on my hair. After using this product I will never go back to the other products I used to use!
—Jan Dunn, NC—Stylist
When I found Hair Factory, I was looking to try something different and wanted to do it quickly. The customer service was superb! I got my hair in two days, well before the time of my hair appointment. I normally go for straight Remi hair, but I decided to try their popular New York Remi Wave and fell in love with it. The texture matches my own hair perfectly and is very versatile. I have straightened it and once it is wet, it returns back to its body wave. Soft quality hair that I would recommend to everyone!.
—Nicole WIlliams, 24, Los Angeles, CA
I have been a customer of yours since 2001 and every salesperson I have spoken with has been great. You truly have the best customer service, which is one of the reasons I have been a customer for so long.
—Gussie S., WI
Just wanted to say "THIS HAIR IS FANTASTIC!!!" I emailed you immediately after having the weave done to say it was looking great. But now after a few months, it still looks fantastic!! I have the New York Perm 18" and I'm still getting compliments.
...I have been wearing Milano Curl Natural Remi for the past 2 years and absolutely love it! The curls are beautiful coils that can be straighten with the curls coming right back when you wet it. The hair quality is soft with no dry ends. Its really effortless wearing that looks fantastic each day. Just got back from a Caribbean vacation and did not have a bad hair day!
...I love Super Deluxe Weave #44 grey! I purchased after my decision not to continue coloring my hair to cover my natural grey. This hair matched my color perfectly! I love it and will make future purchases. I am a faithful customer of Hairfactory.com.
I just have to say this... I have been wearing weaves for a while now and this is by far the best hair I have ever purchased. I recently bought the NY Remi and it is amazing! It doesn't shed, tangle or swell. I have had nothing but compliments on the NY Remi and even had 3 women I know purchase the hair. I love Hair Factory and will be a faithful customer for years to come.
I have been wearing extensions for over 10 years. This hair is by far the best and bounciest I have ever worn. Sahara Kinky Relaxed Natural Remi
—Sonya, Dallas, TX
I am enjoying your French Refined bulk hair and there is no place where the service and products are better.
—Eugenia, Anderson, SC
You are a great company! I love your hair so much I've turned 15 of my friends on to the Hair Factory!
—Crystal D., New York, NY
You guys are the BEST! I've been ordering from you since I was 19, and I love your products.
—Wendy S., NJ
Your Premium Wavy Bulk Braiding hair is very TOP OF THE LINE! I love the product, very curly, and makes me look fabulous!
—Patricia, Brooklyn, NY
I love your company...the quality of your hair and products... this is why I have been your customer for over 10 years. Your products just last and last ...forever. Now I am wearing Alexandria and she is gorgeous, I even sleep in her! I just wrap her up at night, in the morning I just run my hand through her and gorgeous, absolutely gorgeous!
—Althea, Dayton, OH
My custom order hair, clips and magic hair always comes when you say it will and I don't mind the wait, the hair is beautiful and I am so excited when it arrives. I have been doing business with you for many years and wanted to thank you for always giving me a wonderful product.
The Milano Curl is the best human hair I have ever purchased. It holds its curl and the texture is nice. I wear it in the shower without a wrap and the steam makes the curls tighter.
I placed an order last month and wanted to tell you how happy I was with this purchase. Your service was great and I love the hair. Please share this email with any supervisors or owners. Thank you very much. I will place another order soon.
—Melissa, New York, NY
The London Straight Natural Remi, when you wash it and condition it and just let it air dry....it dries straight...I love it! I've been ordering hair from you since 1999 and won't do business with anyone else. Your customer service is amazing & so is your return policy.
—Kim, Victorville, CA
Thank you!! I'll forever be a customer, your costumer service is definitely a cut above the rest
—Sent from my iPhone: WBwell
I have been a Hair Factory customer for over 5 years, and they by far have the best hair products. The hair does what they say it will do, it is the best quality I have ever seen or worn, and their customer service is "Gold Rated". I needed some hair, and the Hair Factory representatives being in Atlanta brought my hair directly to me. Now, this is customer service. Thanks Hair Factory for delivering a quality product and excellent customer service!
—Ann D. Gray
...I am in love with my Clarice Wig that I ordered and received today. I couldn't be happier. Thank you for your assistance and thank you for the product information on the maitenance for my wig...
—Marcia, Desoto, TX
I’m very impressed with the quality of the Milano Curl, no tangles, so soft... this hair seems to go on forever, I’ve been wearing this same hair since early September ‘10...
—Yolanda, Atlanta, GA
...the best quality hair. My hair feels wonderful. Your customer service is exceptional. Everyone is so sweet and helpful, it is a pleasure to call...
—Debra, Fredrick, MD
I ordered my hair back in September and my hair still looks great! The hair is the best quality hair that I have ever purchased, including remy brands that were much more expensive. This hair is very soft and has never tangled. I am so glad that I found Hair Factory!!
—Yolanda, Atlanta, GA
Thank you so much for your AAA customer service. I really enjoy doing business with The Hair Factory...Thanks again for your excellent customer service...
—Mary Ann, Benton Harbor, MI
I purchased the Milano Curl about a month ago and had to let you know how much I love it!! I recently had my hair done and not sure how it will hold up in a month or so, but I love how it feels. I hope you continue to carry this hair texture, because I definitely plan to purchase more the next time I get my hair done...Take Care and thanks...
—Elisa, Grimesland, NC