About Us

Established first in New York in 1985 as a mail order catalog company, we are a small independent business, started by women and run by women, to bring only the finest human hair available to our customers. After relocating our company to Massachusetts in 2006, we continued to grow offering a strong online shopping presence and superior custom order experience.


The Hair Factory has offered exclusively human hair since our beginning in 1985 and our team, collectively, has been in the beauty business since the mid sixties. We know hair!


You will not find any synthetic hair here, you will not find inexpensive hair here, we believe that your purchase is an investment that investment should last and not need replacement a few weeks later. We only offer the highest quality human hair weave and wigs that are available in the market and continue to provide what our loyal customers have come to expect from us for over 30 years.  You will only receive superior personalized, customer service, by a customer service representative that has a long history with the company and handles the product every day. If you are looking to have something custom made to match your color or texture, we can do this for you as well.


We select each and every product with you in mind. All our products are shipped with instructions for proper care and maintenance and come with a generous 15 day return policy. Have questions? We would love to talk with you! We can be reached Monday thru Friday, between the business hours of 9:00 am and 6:00 pm EST by calling 1-800-999-9328.

 

The Hair Factory Team